100% Satisfaction Guaranteed for Over 110 Years is our primary mission. We review your comments, and work everyday to provide you with the best possible service and quality products. If you are unhappy with your order, simply call Customer Service at 1-800-937-3482 or email us at [email protected]
We promise to make you 100% satisfied!
If you could fill your order at a lower total price from a single supplier offering net 30 day accounts, order everything from S&S and we'll not only match any lower item prices but discount them another 10%!
We require only that at the time of ordering you supply, if ordering by mail or fax, a copy of the supplier's catalog or website page(s) or, if ordering by phone, the name of the catalog or website and a list of the items and prices, or, if ordering online, that you enter in the "Special Instructions" text box at checkout the name of the catalog or web site address and a list of the items and prices. We reserve the right to verify prices. This guarantee does not apply to items that are similar but inferior in quality, nor to wholesale or bid/quote-discounted orders, clearance, liquidation, "while supplies last" or limited-time sales, bonus, mail-in rebate or free offers, and typographical errors. Matching discount limit $100 per order.
We strive to provide all the information you want and need, when you need it. Click on the link immediately below for complete information about establishing or updating an Account, Shipping & Handling, Order Tracking, Returns & Replacements, Payment Methods including Purchase Orders, Using Special Offer Codes, Substitutions, and more.
Click here for Help and answers to frequent questions
You may return any item for exchange, credit or refund. It’s that easy! Click here for help making a no-hassle return right now.
When you set up an account and order online here at ssww.com, we securely store your order history so you can access it anytime using a password you control.
When you call 1-800-288-9941 Mon-Fri 8AM to 7PM EST you will be helped by a friendly representative. You can also email us at [email protected], or fax to us at 1-800-566-6678, and a responsive representative will return your call or message by the next business day.
Need more information? Head to our Customer Help Center